Eliminate Night-Shift Fatigue and Secure Your Field Operations.
24/7 remote command center capabilities, built to run your graveyard shift with the same discipline as your day team so nothing changes for your guards, and everything changes for your bottom line.
Precision where the stakes are highest.
The Four Pillars of Command
Live Reports Processing
100% of Daily Activity Reports undergo strict QA by managers for professional language and completeness. Reports are delivered with a strict 15-to-20-minute turnaround.
GPS Telemetry Auditing
Continuous live tracking of missed checkpoints and guard idle alerts. We initiate direct welfare checks within five minutes of any software alert.
Incident Escalation Routing
Immediate execution of your localized emergency protocols and rapid coordination with law enforcement, supported by a documented live event timeline.
Direct Welfare Communication
If a guard drops offline or a scheduled check-in report doesn't land within its extended window, we don't wait for a bigger problem to surface. A dispatcher calls to check on them directly. Every guard gets an actual voice on the phone, not just a flag sitting in a queue.
Escalation, By the Minute
Two scenarios, two protocols, both timed to the minute. This is what actually happens after an alert fires, not a promise to respond quickly.
Routine Alert: Missed Checkpoint or Inactive Guard
- T+0 to 5 min: alert detected, missed GPS checkpoint or software flag identified.
- T+5 min: direct welfare check initiated, radio or phone contact with the guard.
- T+10 min: if unresponsive, escalation to your Field Supervisor by SMS and voice call.
- T+15 min: full incident log in your portal, secondary alert routed to your Operations Director.
Critical Emergency: Threat, Fire, Facility Blackout
- T+0 to 1 min: alert acknowledged on the live dashboard.
- T+1 to 2 min: direct contact with the guard, who is directed to execute site-specific protocols and contact local emergency services.
- T+2 to 5 min: escalation to your Post Site and Operations POCs, live event timeline maintained until stabilization.
Remote Video Monitoring
We watch your feeds using access credentials you provide, the same way we operate inside your existing tech stack. It fits any site with cameras and a reason to be watched, from a single guarded entrance to a full property perimeter.
- Live and recorded feed monitoring
- Access on credentials you control, the same discipline we apply to every system we touch
- Runs alongside guard telemetry and DAR processing, not as a separate silo
- Scales from a single camera to a full site, priced to match what you actually need
Escalation, By the Category
Every operation defines escalation differently: how fast, to whom, in what order. We don't impose a generic script on top of that. What we bring is dispatchers trained to recognize the category of what's happening, routine or critical, and execute your specific chain of command for it, precisely, every time.
Routine Alerts: Missed Checkpoints & Inactive Guards
Detection, a direct welfare check, escalation to your Field Supervisor if the guard doesn't respond, and a full documented incident log routed to whoever you've designated. The sequence is trained into every dispatcher. The exact response windows and contacts are yours, mapped during onboarding, not assumed by us.
Critical Emergencies: Threat, Fire, Facility Blackout
A different category entirely, and treated that way: immediate acknowledgment, direct contact with the guard to execute your site-specific protocols, and escalation to your named Post Site and Operations points of contact, following your approved emergency matrix, not a generic one.
Your Protocol, Mapped Before Day One
This isn't guesswork on our end. Phase 1 of the pilot, Tech Integration & Protocol Mapping, is specifically where we document your exact escalation chain, response thresholds, and points of contact, then run an internal escalation drill against your rules before a single live shift starts.
No Blackouts, No Excuses
Every dispatcher works from a laptop with its own battery backup, so a short power blip never drops a call or a checkpoint. Our facility also runs on a backup generator, so even a longer outage doesn't take the floor down. On the network side, we keep a backup internet connection ready to switch to if our main line has a bad day because a missed checkpoint at 3 AM isn't something we're willing to risk over an ISP issue.
That same discipline carries over to your data minimal retention, controlled access, nothing leaving your own systems, built around the same principles as GDPR even for clients outside the EU. We don't carry a certification for it. We just don't cut corners.
